物流政策

Shipping Policy

Thank you for shopping with Thinkersprout. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed.

Processing time may be longer during peak seasons, public holidays, supplier delays, or periods of high order volume.

2. Shipping Destinations

We currently ship to selected international destinations. Available shipping options and delivery regions may vary depending on the product, destination country, and logistics provider.

If your country or region is not available at checkout, please contact us at hello@thinkersprout.com.

3. Estimated Delivery Time

Estimated delivery time depends on your destination and selected shipping method.

Typical estimated delivery times:
- Standard international shipping: 7–20 business days
- Remote areas or cross-border deliveries may take longer

Please note that delivery estimates are not guaranteed and may be affected by customs processing, logistics delays, weather, holidays, or other factors outside our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on the delivery destination, product weight, size, and selected shipping method.

Any free shipping offers, if available, will be clearly shown on the website or at checkout.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

We are not responsible for delays caused by customs clearance or local import procedures.

6. Tracking

When your order is shipped, we will provide tracking information where available.

Please allow some time for tracking information to update after the parcel has been dispatched.

7. Incorrect Shipping Information

Please make sure your shipping address, phone number, and email address are correct before placing an order.

We are not responsible for delays, failed delivery, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at hello@thinkersprout.com. We cannot guarantee changes after an order has been processed or shipped.

8. Lost or Delayed Packages

If your package appears delayed or lost, please contact us and we will assist with checking the shipment status.

However, we are not responsible for delays caused by logistics providers, customs, incorrect address information, or events beyond our reasonable control.

9. Wholesale and Bulk Orders

Shipping arrangements for wholesale, childcare centre, school, or bulk orders may vary. Please contact us at wholesale@thinkersprout.com for a custom shipping quote.

10. Contact

Thinkersprout
Operated by Shenzhen Tiangong Kaiwu International Trade Co., Ltd.
Email: hello@thinkersprout.com
Wholesale inquiries: wholesale@thinkersprout.com