退款政策
Return & Refund Policy
At Thinkersprout, we want you to be happy with your purchase. If you are not satisfied with your order, please contact us at hello@thinkersprout.com and we will do our best to help.
1. Return Window
You may request a return within 14 days after receiving your order.
To be eligible for a return, your item must be:
- Unused, unopened, and in its original packaging;
- In the same condition that you received it;
- Accompanied by a receipt, order confirmation, or other proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
2. How to Start a Return
To request a return, please contact us at hello@thinkersprout.com with:
- Your order member;
- The item you would like to return;
- The reason for the return;
- Photos or videos if the item is damaged, defective, or incorrect.
If your return is accepted, we will provide return instructions, including where and how to send your package.
Please note that the return address may vary depending on the product, warehouse, supplier, or destination country. Do not send any items back before receiving return instructions from us.
3. Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked shipping service. We are not responsible for returned items that are lost in transit.
Original shipping fees are non-refundable unless the return is due to our error or a confirmed product fault.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at hello@thinkersprout.com.
Please include:
- Your order number;
- Photos or videos of the issue;
- A clear description of the problem.
If the issue is confirmed, we may offer a replacement, refund, store credit, or another reasonable solution depending on the situation.
5. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
- Used toys, learning materials, or classroom resources;
- Items with opened, missing, or damaged packaging;
- Items with missing parts, accessories, manuals, or labels;
- Custom, personalised, or made-to-order products;
- Clearance, sale, or final-sale items, unless they are faulty;
- Gift cards;
- Items damaged due to misuse, improper handling, lack of adult supervision, or normal wear and tear.
Please contact us if you have questions about whether a specific item can be returned.
6. Exchanges
We do not guarantee direct exchanges.
The fastest way to get a different item is to return the original item first, if eligible, and then place a new order after the return is accepted.
7. European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without giving a reason.
To be eligible, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.
This does not affect any non-excludable consumer rights you may have under applicable law.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank, card provider, or payment provider to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at hello@thinkersprout.com.
9. Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
10. Contact
For return or refund questions, please contact:
Thinkersprout
Operated by Shenzhen Tiangong Kaiwu International Trade Co., Ltd.
Email: hello@thinkersprout.com
Business address: Room 105, Building A, Nanyue Mingzhu, No. 2322 Houhai Avenue, Minghai Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China